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Improve customer engagement

Deliver exceptional service

Improve customer engagement

Deliver exceptional service

by Karen Cockerham
Microsoft Dynamics 365 for Customer Service is designed to help you focus on putting customer service at the heart of your business by improving customer satisfaction and retention, generating new revenue and reducing costs.

Build customer loyalty and empower your staff

By allowing your agents to access all customer information in one place you can deliver consistent and personalised customer service across all platforms. This enables you to better engage and retain customers and in turn improve your business’s performance.

How we can help

Microsoft Dynamics 365 allows you to anticipate and react to the demands of your business and the market as well as those of the customer. Omni-channel engagement, self-service portals and digital intelligence enable you to really understand your customer and their needs so you can deliver the best results for them and your business.  Benefit from our fixed price packages for your implementation.

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Key Benefits of the Service

We have a wealth of experience in adapting and customising the out of the box solution to help you deliver exceptional customer service.

  • Single source of customer data for a full 360° view
  • Allows service scheduling and workflows across teams
  • Unifies the way customers and prospects experience your business
  • Enables employees to proactively address issues
  • Equips you to improve your customer’s experience
  • Shows customer’s case histories, preferences and feedback
  • Provides reporting and analytics
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